User Agreement

Privacy Policy for Compliance with the Turkish Data Protection Law (KVKK)

1. Introduction

This privacy policy outlines how we, Elona Kozmetik - Hasret Baytaş (hereinafter referred to as "we," "our," or "the Company"), collect, store, use, and share personal data of our users and customers ("Users") in accordance with the Turkish Data Protection Law (KVKK). By using our website, you acknowledge and consent to the terms of this policy.

2. Collection and Use of Personal Data

We collect and use Users' personal data for the following purposes:

• Managing Orders and Payment Methods: We collect personal data to process and manage orders and payments.
• User Account Management: We collect data to create and manage user accounts.
• Providing Customer Services and Support: Personal data helps us address User inquiries and provide customer support.
• Sending Promotions, Discounts, and Announcements: We use personal data to inform Users about promotions, discounts, and important announcements.
• Improving and Personalizing the Website: We analyze data to enhance the website's functionality and personalize the User experience.
• Statistical Analysis and Research: We may perform statistical analysis and research using the collected data.

Personal data may include information such as name, surname, email address, phone number, billing address, and delivery address.

3. Sharing of Personal Data

We may share Users' personal data with third parties for the following purposes:

• Payment Processing: Personal data may be shared with payment service providers during payment transactions.
• Order Deliveries: Courier companies may receive personal data for the delivery of orders.
• Legal Obligations: We may disclose personal data to comply with legal requirements and court orders.

4. Security

We take appropriate security measures to protect Users' personal data. However, it's important to note that complete security of data transmitted over the internet cannot be guaranteed.

5. Cookies

We may use cookies to enhance Users' website experience and functionality. Cookies are small text files stored on a user's computer by their web browser.

6. User Rights

Users have the following rights regarding their personal data:

• Right to Know: Users have the right to know how their personal data is processed.
• Right to Rectify or Delete: Users can request the correction or deletion of their personal data.
• Right to Object: Users have the right to object to the processing of their personal data.
• Right to Restrict Data Transfer: Users can request the restriction of data transfer.

For exercising these rights, please contact us at info@elonakozmetik.com.

7. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed. Updates will be effective on the date of publication on our website.

This privacy policy is effective as of 11.2023.

For any questions or requests, please contact us at info@elonakozmetik.com.